Delivery FAQs

Where is my order? Arrow Icon What are your delivery methods? Arrow Icon What happens if I'm not in when my order arrives? Arrow Icon

Please contact us using our live chat or by filling out this form.

We use APC, Gregory and Palletforce.

If no one is available at the address to take delivery and the products cannot be posted through your letterbox, our courier will leave you a note informing you how to either re-arrange delivery or arrange collection from a delivery depot.

This also applies if your order contains age-restricted goods and a person over the age of 18 is not present to sign for the products.

Returns & Refunds FAQs

How do I return my order? Arrow Icon What is your returns policy? Arrow Icon Have you received my return? Arrow Icon Do I have to pay to return a faulty / damaged item? Arrow Icon What happens if I forgot to include my returns slip? Arrow Icon What happens if I returned my order without registering the return online? Arrow Icon

Follow the returns guidance here, and fill out the online form.

Goods can be returned up to 30 days from receiving your order. Read our full returns policy here.

We will send you an email when we have received your return. Use our live chat or contact us for further assistance.

We’ll let you know how to deal with this as part of the returns process.

Grab us on live chat and let us know, or fill our our contact form and give as much detail as possible.

Grab us on live chat and let us know, or fill our our contact form and give as much detail as possible.

Order Issues FAQs

I've received a faulty item, what should I do? Arrow Icon I'm missing an item from my order, what do I do? Arrow Icon I've received an incorrect item in my order, what do I do? Arrow Icon

Follow the returns guidance here, and fill out the online form.

Grab us on live chat and let us know, or fill our our contact form and give as much detail as possible.

Grab us on live chat and let us know, or fill our our contact form and give as much detail as possible.

Product & Stock FAQs

Will you be getting more stock? Arrow Icon Can you give me more information about your products? Arrow Icon Where can I find safety data sheets? Arrow Icon Which fly control product is best for my farm? Arrow Icon

If an item is out of stock, you can choose to be notified if the item comes back in stock. Just head to the product page and enter your email.

We’re here to assist you so grab us on live chat. If we’re away from our keyboard, leave us a message and we’ll get straight back to you.

These are all included on product pages. Scroll down and expand the ‘Product Downloads’ tab on a product page, or find all our available downloads here.

We thought you might ask that, so we wrote this article.

Payment & Promotions FAQs

How can I pay for my order? Arrow Icon Can you help me with my promotional code? Arrow Icon What will happen with my refund if I've used a promotional code? Arrow Icon

We use Stripe to process card payments. Just enter your details at checkout and make sure you have the dollar in your account.

Of course we can! We’re here to assist you so grab us on live chat. If we’re away from our keyboard, leave us a message and we’ll get straight back to you.

You get back what you’ve paid and we will reissue a unique coupon to be used on your next order.

Technical FAQs

I'm having trouble signing into my account Arrow Icon I've forgotten my password, how do I reset it? Arrow Icon How can I make changes to the details on my account? Arrow Icon

We’re here to assist you so grab us on live chat. If we’re away from our keyboard, leave us a message and we’ll get straight back to you.

Follow the instructions on the forgotten password page here.

Log into your account and you will be able to edit details there. Update your password and profile info here.

Still need help? You can request a call back, use live chat or fill in the enquiry form below

Enquiry Form